![]() ![]() Proactive notification for mid size businesses can work in a similar way, with alerts designed for their customer base. Above Image: Send proactive text messages with DialM圜alls. Or a major automotive parts manufacturer can alert its service center customers about a recall, quickly, completely and efficiently. ![]() A chain of car wash businesses can share a special coupon for loyalty members on the first day of spring. While nearly all businesses can use a proactive notification to inform customers of delivery delays or prompt clients to pay an invoice, there are plenty of other creative ways to use proactive notification systems.įor example, a major retailer may send out a proactive notification announcing a new line by one of its popular designers or a last-minute storewide sale. Proactive notification for enterprise sized companies may include a wide variety of messages, depending upon the type of business. Here are several use cases to help illustrate the potential of such an alert system. ![]() Regardless of the size of your organization, proactive notification services can help your business retain its best customers and grow successfully into the future. How Proactive Notifications Can Help Your Business These tools are easy to use, making coding or technical knowledge unneeded in implementation. Using a proactive notification service basically involves signing up for an online account. By implementing such a program, you’ll shine above others in your market space. The majority of companies have not yet embarked on this means of communication as a regular way of serving customers. Using proactive notifications can easily set you above the competition. Compared with any other marketing campaign, SMS messages are by far the most cost-effective means of communication. Proactive notification text messages are incredibly cost effective as they cost pennies per message. It’s a level of personalization that’s hard to beat. It’s much easier to make that one-on-one connection with prospects and customers when you’re sending brief text messages back and forth. Given that most people open new text messages within the first few minutes of receiving them, you’re much more likely to receive a response back or at least catch the attention of your audience through SMS messages. The vast majority of people who have smartphones regularly check their messages and rarely miss important proactive notifications. No one likes playing phone tag, and many email boxes are so overloaded that it’s easy for messages to get lost. The benefits of implementing such a system include: Scalability also allows your organization to grow easily within the system once it has been established. This automated system also empowers your customers to get the information they need, when and where they need it, without long wait times or becoming an unnecessary burden on your call center.Ī proactive notification platform should be designed to meet all regulatory, compliance and security protocols, helping your company to reduce its operational risks. ![]() They are designed to help you instigate meaningful conversations with your clients by listening to their needs, anticipating their concerns, and encouraging their feedback. #FAVORITE TEXT NOTIFICATION SERIES#Proactive alerts are a series of messages that can be pre-programmed by a company to regularly communicate with prospects or customers. All of these proactive alerts will likely be viewed as welcomed communications by your customers because they help to set expectations and answer questions before they are asked. Use a customer notification system to remind clients that a payment is due by the end of the week, that a shipment is scheduled for delivery tomorrow, or that you’re offering a special promotion for loyalty members. ![]()
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